Delivery Information
Shipping, but make it simple.
Everything you need to know about delivery timelines, tracking, and getting your pieces safely to you.
When will my order arrive?
Delivery timelines depend on what you’re ordering.
Ready-to-wear pieces are typically dispatched within 3–7 business days.
Custom pieces usually take around 3–5 weeks, depending on the design.
If your order includes multiple items with different timelines, we’ll always keep you updated.
Yes, we ship internationally.
Denora is based in Bangkok, and we ship worldwide through trusted courier partners.
Whether you’re ordering from Thailand or across the world, we make sure your jewelry gets to you safely and securely.
Shipping costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, we may offer complimentary shipping promotions, because surprises should occasionally be good ones.
The slightly boring customs bit.
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are set by your local customs authority and aren’t included in your order total unless stated otherwise.
Tracking included, obviously.
Once your order ships, you’ll receive a tracking confirmation so you can keep an eye on your delivery every step of the way.
Packed beautifully. Shipped carefully.
Every Denora order is packaged thoughtfully and shipped securely.
Because opening your jewelry should feel just as special as wearing it.
A quick note on delivery delays
While we do our best to meet estimated timelines, occasional courier delays, customs processing, or peak periods can sometimes affect delivery times.
We promise we’re just as impatient as you are.
Still have questions?
Need help with delivery timelines, international shipping, or a custom order timeline?
We’re always happy to help.