Frequently Asked Questions
A few things you might be wondering
Questions, answered. And if we missed something, we’re only a message away.
Lab-Grown Diamonds
Are lab-grown diamonds real?
Yes. They’re real diamonds, with the same chemical and physical properties as mined diamonds. The only difference is where they’re grown.
Are your diamonds certified?
All round lab-grown diamonds of 0.5 carat and above, and all other shapes of 1 carat and above, are IGI certified. Certification will be included in your delivery where applicable.
Are lab-grown diamonds certified?
All lab grown diamonds of 1 carat and above are IGI certified. Certification will be included in your delivery where applicable.
What quality are your diamonds?
We work with high-quality lab-grown diamonds, typically in DEF color and VS–VVS clarity, because details matter.
Why lab-grown?
Because beautiful things can be made differently. We love the idea of fine jewelry feeling more accessible, modern, and aligned with how people shop today.
Materials & Craftsmanship
What materials do you use?
Our pieces are crafted in solid 14K or 18K gold and set with lab-grown diamonds manufactured by our parent company, Decent Group, so quality is something we’re very particular about. We know exactly what goes into every piece, down to the little details.
Where is Denora based?
We’re based in Bangkok, one of the world’s jewelry capitals, where craftsmanship and gemstone expertise run deep.
Who makes your jewelry?
Our pieces are crafted by experienced jewelers with decades of expertise in fine jewelry manufacturing.
Is your jewelry made for everyday wear?
Yes. That’s literally the point.
We design fine jewelry that fits into real life, not just special occasions.
Custom Design
Can I create a custom piece?
Absolutely. If you have a full Pinterest board or just a vague idea in your notes app, we can work with both.
Do I need a fully formed design idea?
Not at all. Some of the best ideas start with “I want something like this, but…”
How long does a custom piece take?
It depends on the design, but custom pieces typically take around 4-6 weeks once the design is approved.
Can I see the design before production?
Yes. We’ll create detailed visuals so you can review everything before your piece is made.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
How long will my order take?
Delivery timelines vary depending on whether your piece is ready-to-ship, made-to-order, or custom.
Can I track my order?
Of course. Once your order ships, we’ll send tracking details your way.
Returns & Exchanges
Can I return my order?
Eligible pieces may be returned within our return window, provided they’re unworn and in original condition.
Are custom pieces refundable?
Because custom pieces are made specifically for you, they’re final sale.
Can I exchange something?
Depending on the piece, yes. Reach out and we’ll help.
Sizing & Fit
How do I find my ring size?
We’ll have a sizing guide to help, and if you’re unsure, just ask.
What if I order the wrong size?
For certain pieces, resizing may be possible. Send us a message and we’ll talk through the options.
Jewelry Care
Can I shower, swim, or work out in it?
We’d recommend removing fine jewelry before swimming, workouts, or anything rough on your hands.
How should I clean my jewelry?
A soft cloth, gentle cleaning, and a little love.
Still need help?
If you still have questions, need help choosing, or just want a second opinion, we’re always happy to chat.
Contact us